Shipping Policy and Rates

Hotel Supply Store ships its products to customers globally. We utilize the most advanced software technology to make a vast variety of products searchable with ease, to obtain the most cost-effectiveness in logistics and shipping in the industry, and thus bring the maximum savings to you and our customers.
Hotel Supply Store tracks all shipments from factories to your appointed final delivery address. Our inspector’s monitor your shipment through all stages of shipping and are available to assist you with any inquires while your order is in transit.
You can also log into Track my orders or My Account to view tracking information on your orders, or contact us for tracking information if the system is not giving you the updated information for technical reasons.
Shipping Options
Hotel Supply Store provides you different buying options based on your quantity and lead time needs. Depending on the specific product, you may choose either Ship from US Warehouse or Directly ship from our Manufacturers.
If you select, ship from US Warehouse, you can choose from the following:

1. Buy quantity by Units (US Units), we use UPS or Federal Express worldwide logistics, depending on the best rate available or better service level for the same costs as the shipping method to transport by this option. By default, our automated database system will automatically choose the best rate, best service level, and display it in the order page when you place an order.
2. Buy Pallets (US Pallets); by default, our automated database system will automatically choose the best rate, best service level, and display it in the order page when you place an order.
3. Buy Truckload (US Truckload), the shipping cost by US Truckload varies depending on the delivery address greatly, and from time to time, we have some trucking company offering a very special rate which is often not a predictable way method to obtain a final price until we have the offer, thus it is hard to automate this part into the website ordering process. Therefore, to better help you to lower the shipping cost, please tell us your delivery address when you are ready to order, so that we can quote you the shipping cost. The goal is to minimize your total delivered costs by utilizing our best rate in our trucking company network.

If you decide to directly ship from Manufacturers, you can choose the quantity:

1. Buy Pallets (Overseas Pallets);
2. Buy Containers (Overseas Containers).

Recommendation for building materials of business buyers: Saving big by planning ahead
For business buyers such as developers, builders, architects, designers, construction companies, contractors, property managers of apartments, motels, hotels or business buildings, you can save a significant amount of money by planning ahead and getting the products directly shipped from our selected manufacturers.
With a combination of different products, you have the convenience of “one-stop shopping” at your fingertips, huge shipping cost savings that we pass to you, and enjoy the convenience of ordering different types of products that are ready for your project when the container arrives.
Processes involved shipping products from overseas
As you can imagine, it is quite a complicated process involved, but put it in a simple way:

1. Consolidation of products coming from different locations;
2. Trucking to seaport;
3. Storing at the terminal if required; Sometimes may involve extra cost.
4. Government clearance related:
   1. Customs clearance;
   2. Product inspection in terms the origin of the country’s quality requirements;
   3. Entry/exit Inspection and Quarantine (Fumigation/disinfection certificate is required)
5. Container loading;
6. Container unloading;
7. Storing in a terminal warehouse, devanning is needed for pallet shipping, meaning unpacking a container, taking these pallets out, and then transport to different destinations;
8. Customs clearance: government bond, duty and product entries are needed to be done before a shipment can be released by customs authorities;
9. Transport products by railroad or truck to destination.

While there are multiple items charged by 3rd party logistics companies, government agency (customs bonds, duties and fees), Hotel Supply Store combines these into one simple shipping cost and displays it in the order page or quotation /sales order/ pro forma invoice. When comparing the shipping cost charges by your other vendors, you only need to compare the total shipping cost; of course, comparing the total delivery cost including the product cost is the simple way to know how much you have saved by buying direct from Hotel Supply Store .
Order Tracking
Hotel Supply Store constantly updates you on your order shipping status. You can also log into Track my orders or My Account to view tracking information on your orders. If you are having difficulty logging In then please contact our sales office. Tel 573-346-7289
These are some of the steps we take when you place an overseas order. We inform you of the shipping status as shown below:
When “Directly ship from overseas manufacturers” the process involves the following steps:

When “Ship from US warehouse” the process involves the following steps:

Have more questions? Please call 1-573-348-1915 or email us at hotelsupplystore@sbcglobal.net, we will answer your questions or inquires within 24-72 hours.